How do I register on the GovMint.com website?
How do I know the products are authentic?
How do I know you are a reputable company?
What are your customer service hours?
What are your shipping and handling charges? What do they cover?
When will my credit card be charged for my order?
Is my credit card transaction safe?
Which types of payments do you accept?
How will I know if you received my order?
How do I request a product I don’t see on your website?
What should I do if I have a problem or question about my order or billing?
Do you accept international orders?
When and how will my order ship?
What do the "Order Status" statements mean?
Has my order shipped yet?
What is your policy regarding price changes, product availability and order quantities?
Do you charge sales tax?
What is your return policy?
Has my return been processed yet?
How do I cancel my order?
How can I update my address, telephone or e-mail information?
How do I remove my name from your mailings?
Will you sell my name to another company?
How can I get a catalog and keep updated on other new and special offers?
How do I sign in?
What if I forget my password?
I'm having problems with my user name/password.
How do I update my account?
How do I upgrade shipping?
How do I ship to another person?
What about credit card fraud?
Do you have an affiliate or partnership program?
How much is my coin/collection worth?
What are your Terms and Conditions?
What do I do if I have a question not answered here?
From the moment we opened our doors in 1984, we have worked hard to earn our reputation as one of the most trusted sources for old and new coins, currency and other sought-after collectibles. We're also among the most respected. We are affiliated with many professional organizations, including the American Numismatic Association, a group that adheres to the highest standards of excellence and ethics.
GovMint.com came into being with a vision focused on putting customers first. We do that by building long-lasting relationships upon a foundation of trust and integrity. We learn what your needs and desires are by listening to what you want. From there, we do whatever it takes to create a thoroughly enjoyable buying experience.
Today, thousands of people all across America turn to us with confidence for not only modern-issue commemorative coins, but for the best in treasure coins from sunken ships, historic silver and gold coins from our nation's past, ancient coins of historical importance from all over the world. We invite you to spend the next few minutes browsing through our incredible assortment of collectibles. You're sure to enjoy the world of exciting adventures that we provide our customers. But be careful, once you hold history in your hands, you may never want to leave!
How do I register on the GovMint.com website?
It’s simple! Just click the REGISTER button at the top of this page and complete our easy log-in registration. As a GovMint.com customer. We'll inform you of products, information and trends in the area that we know you will want to learn about or simply visit our website frequently as our product lineup is always growing.
How do I know the products are authentic?
GovMint.com products are all backed by our 30-day, no questions asked guarantee of satisfaction. We ensure your continued satisfaction and provide added confidence of years of service.
GovMint.com provides a guarantee of genuiness for all products we sell for the life of those products as long as they are in the hands of the original buyer. Most products come with a certificates of authenticity included in the shipment and provide other supporting documentation including third party authenticator's certificate. The authenticator's chosen are the industry's leading experts. Thus, you can rest assured that product your purchase from GovMint.com has passed a rigorous authenticity process. We know of no other company in the collectibles field that provides such a guarantee.
How do I know you are a reputable company?
GovMint.com has been offering high quality products and unparalleled service since 1984. We are members of the following organizations: Better Business Bureau of Minnesota, Direct Marketing Association, American Numismatic Association, Industry Council of Tangible Assets, Inc., Midwest Direct Marketing Association, Telemarketing Manager’s Association.
What are your customer service hours?
Monday through Friday, 8:00 am to 6:00 pm (Central Time)
What are your shipping and handling charges? What do they cover?
Our shipping and handling charges cover all associated costs and services including labor, materials, packaging, carrier and processing costs.
| Value Range | Shipping Cost |
|---|---|
| $0 - $50.00 | $6.95 |
| $50.01 - $100.00 | $9.95 |
| $100.01 - $150.00 | $11.95 |
| $150.01 - $200.00 | $14.95 |
| $200.01 - $500.00 | $19.95 |
| $500.01 - $1,000.00 | $24.95 |
| $1,000.01 + | $29.95 |
When will my credit card be charged for my order?
We approve the card at the point of sale, but will not charge your credit card until we are ready to ship your product. As shipments may take a couple weeks or more, please do not use a credit card that will expire the next few weeks.
Is my credit card transaction safe?
We encrypt all credit card information to ensure every transaction is secure.
Which types of payments do you accept?
We accept VISA, MasterCard, American Express and Discover cards.
How will I know if you received my order?
An e-mail confirmation will automatically be generated and sent to you, confirming that we have received your order.
How do I request a product I don’t see on your website?
Simply e-mail us as much information about the product you are seeking and we will promptly follow-up with you with our findings. You can also contact your Personal Account Manager by phone and work directly with a specialist who can help you.
What should I do if I have a problem or question about my order or billing?
Please e-mail us at customerservice@govmint.com or call us toll-free at (800) 721-0320, Monday through Friday, 8:00am to 6:00pm (Central Time)
Do you accept international orders?
Approved Countries:
US (includes US Virgin Islands & Puerto Rico)
Canada
Australia
Austria
South Africa
Switzerland
United Kingdom (includes England, Wales, Scotland, Northern Ireland & Isle of Man)
Regardless of prior buying history, items will not be shipped outside the approved country list.
When and how will my order ship?
Most orders are delivered within 2 to 4 weeks from date of order. You will be notified of any delay. Items ordered at the same time may not be shipped in the same box or, depending upon availability, on the same date.
What do the "Order Status" statements mean?
STATUS ABBREVIATION
- All Backordered: Some or All products on the order are not in stock.
- Authorized for Return: Product/Order has been authorized for return
- Automatic CC Authorization: Pending Status – Waiting for authorization.
- Canceled/Deleted: The order was canceled.
- Declined: Authorization was declined on the credit card.
- Expedite Address Ver: Pending Status - Address verification with credit card company.
- Exp Ord Ready Process: Expedited order waiting for order processing to run.
- End of Program: (Continuity) The last level of the program has been processed and/or shipped.
- Future Order: The order will be shipped on a designated future date.
- Held for Mgr. Review: Pending status - Miscellaneous accounting approval.
- Hold for Quote: Pending Status – Revised order details.
- In Processing: Order is being processed
- In Warehouse: Order is being prepared for shipment.
- Order Out-of-Balance: Pending Status – Cash order, underpayment received. Balance due.
- Partial Backordered: Some of the products on the order are not in stock. In stock items shipped.
- Regular Address Ver: Address verification failed with the credit card company.
- Reg. Order ready Process: Pending Status – Verifying inventory
- Shipment Stopped: Unable to ship the order.
- Shipped Complete: All products on the order have been shipped.
- Shipped/Return: Order has been completely or partially returned.
- To Drop Shipper: Order shipped by a third party distribution center.
- Verifying: Pending Status – Waiting for authorization.
- Waiting for Customer: Exchange order – Pending Status.
Has my order shipped yet?
Please e-mail us at customerservice@govmint.com, or call Customer Service toll-free at (800) 721-0320 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
What is your policy regarding price changes, product availability and order quantities?
Due to the nature of the precious coin business, prices and product availability are subject to change or correction without notice. We reserve the right to limit quantities purchased.
Do you charge sales tax?
We are required by law to collect tax in Minnesota and Virginia.
What is your return policy?
To return an item(s) it must be sent in its original packaging, complete and in saleable condition. Products cannot be altered. If the product has been altered, the product will not be accepted for an exchange or return. If the product is not returned in its original packaging, a 20% restocking fee may apply. GovMint.com reserves the right to refuse credit, or exchange of any item(s) returned incomplete, or in a non-saleable condition due to negligence, damage, and/or abuse. All documents included with the product must be returned. All returns over $500 must include a Return Authorization Number. This number can be obtained from our Customer Service Department. You may contact us toll-free at (800) 721-0320, Monday through Friday, 8:00 a.m. to 6:00 p.m., Central Standard Time. Any return charges billed to us will be deducted from your refund. Note: Coins must be in their original coin capsules.
Has my return been processed yet?
Please e-mail us at customerservice@govmint.com, or call Customer Service toll-free at (800) 721-0320 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How do I cancel my order?
Please e-mail us at customerservice@govmint.com, or call Customer Service toll-free at (800) 721-0320 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How can I update my address, telephone or e-mail information?
Please e-mail us at customerservice@govmint.com, or call Customer Service toll-free at (800) 721-0320 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How do I remove my name from your mailings?
Please e-mail us at customerservice@govmint.com, or call Customer Service toll-free at (800) 721-0320 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How can I get a catalog and keep updated on other new and special offers?
If you place an order, a catalog will be sent to you along with your order. Otherwise, please e-mail us your request at customerservice@govmint.com, or call Customer Service at (800) 721-0320 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How do I sign in?
To sign in from any page on the site enter your username (email address) and password in the Log In area on the right hand side of the page. Click ENTER to log in.
To sign out click the "log out" button located under the My Account header. If you share your computer with other people, you may want to "log out" before leaving your computer. This assures that no one else will be able to use your GovMint.com account.
What if I forget my password?
If you click on the "Sign In" button this will bring up the screen that allows you to enter your email address and password to sign in. You must fill in the "Email Address" field so that our system can look up your account. Click the button at to the right of the screen that reads, "Email my Password." We will then email your password to your registered email address immediately.
I'm having problems with my user name/password.
User names (e-mail addresses) and passwords are case sensitive so make sure you enter them in the same upper and lower case manner in which you set up your original account. If the site gives you an error message when you enter the user name and/or password you should check your spelling carefully and if you continue to have difficulty you may try changing your usage of upper and lower case letters when you enter them. If you continue to have trouble please contact GovMint.com Customer Service at Toll-Free (800) 721-0320.
How do I update my account?
Please e-mail us at customerservice@govmint.com, or call Customer Service toll-free at (800) 721-0320 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How do I upgrade shipping?
Nearly all of our packages are shipped for 3 to 7 business-day delivery; some orders may take up to 10 days. Please note that a few large, heavy or factory-direct items will be shipped by truck.
After an item has been added to the "Shopping Basket," you may select the shipping method. If an upgrade shipping method is available it will be found in a drop down under the shipping method heading. All shipping charges will display in checkout on the "Submit Order" page. Please note that shipping upgrades may not be available for all addresses.
How do I ship to another person?
From the shopping basket you use the pull-down menu titled "Ship To". Enter the address you wish to ship your order to.
What about credit card fraud?
In the event of any fraudulent use of your credit card, we guarantee you will incur no financial penalty. GovMint.com will cover the first $50 of any loss, and your credit card company will cover the remainder. GovMint.com wants you to enjoy the convenience of shopping online without worry!
Do you have an affiliate or partnership program?
We selectively partner with other web sites to boost mutual business development and to enhance the shopping experience. In forming these partnerships, we strive to achieve increased success for our company and for our partners.
If you feel that your website could enhance our ability to acquire customers, and you would like to be considered for a partnership or affiliate relationship with GovMint.com, please visit Commission Junction and mention your interest in becoming a GovMint.com partner.
To become an affiliate click here.
How much is my coin/collection worth?
While we provide an unsurpassed level of customer service, we simply cannot provide quotes to customers regarding their coin collections through our website.
What are your Terms and Conditions?
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1. These Terms and Conditions govern this and any other transactions between Customer and GovMint.com and supersede any oral or written statement made by GovMint.com or any agent of GovMint.com prior to this transaction. Customer shall not rely on any statement which is inconsistent with these Terms and Conditions.
2. Grades and descriptions of rare coins are opinions, not statements of fact or guarantees, and are based on standards and interpretations that can and do change over time. GovMint.com uses contemporary grading standards and interpretations to grade coins, or relies upon the opinions of grading services such as PCGS and NGC. GovMint.com does not guarantee that the coins it sells will achieve the same grades from GovMint.com itself, PCGS, NGC or any other grading service in the future. 3. GovMint.com guarantees that the rare coins and other items it sells are genuine. GovMint.com expressly disclaims any other warranties with respect to coins or other items express or implied, including the implied warranties of merchantability and fitness for a particular purpose. 4. Customer has the right to return any coin or other item purchased from GovMint.com within 30 days of the invoice date, except for coins removed from their original packaging. In no event shall GovMint.com’s liability to Customer exceed refund or replacement of the coin in question. 5. Customer acknowledges that the rare coin market is speculative, unregulated and volatile, and that coin prices may rise or fall over time. GovMint.com does not guarantee that any Customer buying for investment purposes will be able to sell for a profit in the future. While GovMint.com may voluntarily make an offer to repurchase items from Customer, GovMint.com is under no legal obligation to make such an offer, and GovMint.com does not guarantee to make a market in the items it sells. 6. Customer agrees that any legal action with respect to this transaction is barred unless commenced within one (1) year of the invoice date in a state or federal court located in Minneapolis, Minnesota. Customer (a) consents to the exclusive jurisdiction and venue of the Minneapolis courts; (b) waives any right to trial by jury in any such proceeding; and (c) agrees that the prevailing party in any action shall be entitled to recover its costs, including attorney's fees, from the non-prevailing party. |
What do I do if I have a question not answered here?
Please e-mail us at customerservice@govmint.com, or call Customer Service toll-free at (800) 721-0320 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
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