Call a Coin Professional: 1-800-642-9160

Frequently Asked Questions

How do I register on the GovMInt.com website?
How do I know the products are authentic?
How do I know you are a reputable company?
What are your customer service hours?
What are your shipping and handling charges? What do they cover?
When will my credit card be charged for my order?
Is my credit card transaction safe?
Which types of payments do you accept?
How will I know if you received my order?
How do I request a product I don't see on your website?
What should I do if I have a problem or question about my order or billing?
Do you accept international orders?
When and how will my order ship?
Has my order shipped yet?
What is your policy regarding price changes, product availability and order quantities?
Do you charge sales tax?
What is your return policy?
Has my return been processed yet?
How do I cancel my order?
How can I update my address, telephone or e-mail information?
How do I remove my name from your mailings?
Does GovMint.com record or monitor telephone calls from customers?
How can I get a catalog and keep updated on other new and special offers?
How do I sign in?
What if I forget my password?
I'm having problems with my user name/password.
How do I update my account?
How do I upgrade shipping?
How do I ship to another person?
What about credit card fraud?
How much is my coin/collection worth?
What are your Terms and Conditions?
What do I do if I have a question not answered here?



How do I register on the GovMint.com website?
It's simple! Just click "My Account" at the top of this page and complete our easy log-in registration.

How do I know the products are authentic?
GovMint.com products are all backed by our 30-day, no questions asked guarantee of satisfaction. We ensure your continued satisfaction and provide added confidence of years of service.

GovMInt.com provides a guarantee of genuiness for all products we sell for the life of those products as long as they are in the hands of the original buyer. Most products come with a certificate of authenticity, included in the shipment, and may provide other supporting documentation including a third party authenticator's certificate. The authenticator's chosen are the industry's leading experts. Thus, you can rest assured that products you purchase from GovMint.com have passed a rigorous authenticity process. We know of no other company in the collectibles field that provides such a guarantee.


How do I know you are a reputable company?
GovMInt.com's parent company has offered high quality products and unparalleled service since 1984. We are members of the following organizations: Better Business Bureau of Minnesota, Direct Marketing Association, American Numismatic Association, Midwest Direct Marketing Association, and Telemarketing Manager's Association.

What are your customer service hours?
Monday through Friday, 8:00 am to 5:00 pm (Central Time). Call toll-free at 1-800-721-0320.

What are your shipping and handling charges? What do they cover?
Our shipping and handling charges cover all associated costs and services including labor, materials, packaging, carrier and processing costs.

Value Range Shipping Cost
$0 - $50.00 $6.95
$50.01 - $100.00 $9.95
$100.01 - $150.00 $11.95
$150.01 - $200.00 $14.95
$200.01 - $500.00 $19.95
$500.01 - $1,000.00 $24.95
$1,000.01 + $29.95


When will my credit card be charged for my order?
We approve the card at the point of sale, but will not charge your credit card until we are ready to ship your product. As some shipments may take a couple weeks or more, please do not use a credit card that will expire in the next few weeks.

Is my credit card transaction safe?
We encrypt all credit card information to ensure every transaction is secure.

Which types of payments do you accept?
We accept VISA, MasterCard, American Express and Discover cards. If you would like to pay by check or bank wire, please call one of our Sales Account Executives at 1-800-642-9160.

How will I know if you received my order?
An e-mail confirmation will automatically be generated and sent to you, confirming that we have received your order.

How do I request a product I don't see on your website?
Simply e-mail us at CustomerService@GovMInt.com as much information about the product you are seeking and we will promptly follow-up with you with our findings. You can also contact your Personal Account Executive by phone and work directly with a specialist who can help you.

What should I do if I have a problem or question about my order or billing?
Please e-mail us at CustomerService@GovMint.com or call us toll-free at 1-800-721-0320, Monday through Friday, 8:00 am to 5:00 pm (Central Time)

Do you accept international orders?
We accept orders from the following approved countries:

  • US (includes US Virgin Islands & Puerto Rico)
  • Canada
  • Australia
  • Austria
  • Switzerland
  • United Kingdom (includes England, Wales, Scotland, Northern Ireland & Isle of Man)

Regardless of prior buying history, items will not be shipped outside the approved country list.


When and how will my order ship?
Most orders are delivered within 7-10 business days from date of order. You will be notified of any delay. Items ordered at the same time may not be shipped in the same box or, depending upon availability, on the same date.

Has my order shipped yet?
Please e-mail us at CustomerService@GovMint.com or call us toll-free at 1-800-721-0320, Monday through Friday, 8:00 am to 5:00 pm (Central Time).

What is your policy regarding price changes, product availability and order quantities?
Prices and product availability are subject to change without notice. We reserve the right to limit quantities purchased.

Do you charge sales tax?
We are required by law to collect 6.875% sales tax for Minnesota residents and 4.5% sales tax for Virginia residents.

What is your return policy?
Please click here to learn more about our 30-Day Return Policy.

Has my return been processed yet?
Please e-mail us at CustomerService@GovMint.com or call us toll-free at 1-800-721-0320, Monday through Friday, 8:00 am to 5:00 pm (Central Time).

How do I cancel my order?
Please e-mail us at CustomerService@GovMint.com or call us toll-free at 1-800-721-0320, Monday through Friday, 8:00 am to 5:00 pm (Central Time).

How can I update my address, telephone or e-mail information?
Please e-mail us at CustomerService@GovMint.com or call us toll-free at 1-800-721-0320, Monday through Friday, 8:00 am to 5:00 pm (Central Time). Additional information is available at the Manage Your Account Preferences section of our Privacy Policy page.

How do I remove my name from your mailings?
Please e-mail us at CustomerService@GovMint.com or call us toll-free at 1-800-721-0320, Monday through Friday, 8:00 am to 5:00 pm (Central Time).

Does GovMint.com record or monitor telephone calls from customers?
Yes. Each and every telephone conversation between you and GovMint.com – whether you call into us, or whether one of our GovMint.com representatives calls you – is subject to monitoring and/or recording. GovMint.com is not obligated to record or monitor telephone conversations with you but can, in its sole discretion, choose to do so and permit appropriate third-party monitors to do so on its behalf. GovMint.com does not guarantee that any recording of any particular telephone call will be retained or capable of being retrieved. By accepting and placing telephone calls with GovMint.com, you are consenting to having those conversations recorded and/or monitored without further notice, and acknowledge that by proceeding with any telephone conversation you are expressly waiving the right to assert at any time that any conversation between you and GovMint.com is or was confidential or private. GovMint.com monitors and records telephone conversations with its customers for quality control and for GovMint.com’s protection. At the same time, unless otherwise agreed by GovMint.com’s management in writing, GovMint.com does not consent to the recording of telephone conversations by you or by any other party on your behalf.

How can I get a catalog and keep updated on other new and special offers?
If you place an order, a catalog will be sent to you along with your order. Otherwise, please e-mail us your request at CustomerService@GovMint.com or call us at (800) 509-6468, Monday through Friday, 8:00 am to 6:00 pm (Central Time).

How do I sign in and out of my account?
To sign in to your account, click on "My Account" at the top of the page and enter your username (email address) and password in the Log In area on the left side of the page. Click ENTER to log in.

To sign out click the "log out" button located under the My Account header. If you share your computer with other people, you may want to "log out" before leaving your computer. This assures that no one else will be able to use your GovMint.com account.

What if I forget my password?
If you click on the "sign in" button, this will bring up the screen that allows you to enter your email address and password to sign in. You must fill in the "Email Address" field so that our system can look up your account. Click the button below that reads "Forgot Password". We will then email you a link to reset your password and then you can sign-in using your new password.

I'm having problems with my username/password.
Usernames (e-mail addresses) and passwords are case sensitive. Make sure to enter them in the same upper and lower case manner in which you set up your original account. If the site gives you an error message when you enter the username and/or password you should check your spelling carefully and if you continue to have difficulty you may try changing your usage of upper and lower case letters when you enter them.

How do I update my account?
To update your account, you must be signed in. From within the "My Account" area you may alter your account information including your account password, promotional email subscribe status and billing and shipping addresses. 

How do I upgrade shipping?
All products ordered online are shipped for 3 to 7 business-day delivery; some orders may take up to 10 days.

If you wish to upgrade to a faster shipping method, please call our Sales Professionals at 1-800-642-9160.

How do I ship to another person?
For your security, all first time orders must be shipped to your billing address. Shipments to other address will be cancelled. If you have not shopped with us before and wish to ship to an alternate address, please call us at 1-800-642-9160 to order. 

What about credit card fraud?
Shop our website with complete confidence knowing that your information is protected by state of the art security. Credit card purchases are processed in encrypted files so you can be sure that your information will remain safe and secure. 

How much is my coin/collection worth?
While we provide an unsurpassed level of customer service, we simply cannot provide quotes to customers regarding their coin collections through our website.

What are your Terms and Conditions?

  1. These Terms and Conditions govern this and any other transactions between Customer and GovMint.com and supersede any oral or written statement made by GovMint.com or any agent of GovMint.com prior to this transaction. Customer shall not rely on any statement which is inconsistent with these Terms and Conditions.

2. Grades and descriptions of rare coins are opinions, not statements of fact or guarantees, and are based on standards and interpretations that can and do change over time. GovMint.com uses contemporary grading standards and interpretations to grade coins, or relies upon the opinions of grading services such as PCGS and NGC. GovMint.com does not guarantee that the coins it sells will achieve the same grades from GovMint.com itself, PCGS, NGC or any other grading service in the future.

3. GovMint.com guarantees that the rare coins and other items it sells are genuine. GovMint.com expressly disclaims any other warranties with respect to coins or other items express or implied, including the implied warranties of merchantability and fitness for a particular purpose.

4. Customer has the right to return any coin or other item purchased from GovMint.com within 30 days of the invoice date, except for coins removed from their original packaging. In no event shall GovMint.com's liability to Customer exceed refund or replacement of the coin in question.

5. Customer acknowledges that the rare coin market is speculative, unregulated and volatile, and that coin prices may rise or fall over time. GovMInt.com does not guarantee that any Customer buying for investment purposes will be able to sell for a profit in the future. While GovMint.com may voluntarily make an offer to repurchase items from Customer, GovMint.com is under no legal obligation to make such an offer, and GovMint.com does not guarantee to make a market in the items it sells.

6. Customer agrees that any legal action with respect to this transaction is barred unless commenced within one (1) year of the invoice date in a state or federal court located in Minneapolis, Minnesota. Customer (a) consents to the exclusive jurisdiction and venue of the Minneapolis courts; (b) waives any right to trial by jury in any such proceeding; and (c) agrees that the prevailing party in any action shall be entitled to recover its costs, including attorney's fees, from the non-prevailing party.


What do I do if I have a question not answered here?
Please e-mail us at CustomerService@GovMint.com or call us toll-free at 1-800-721-0320, Monday through Friday, 8:00 am to 6:00 pm (Central Time).